Join TD's mission as the VP of Client Experience in Toronto, Ontario. Focus on defining and implementing enterprise client experience standards while leading critical initiatives and governance. In this pivotal role, you will serve as the enterprise control tower for client experience, closely collaborating with segments and channels to optimize CX initiatives.

By setting comprehensive standards and measuring impact, you'll directly elevate client relationships and drive accountability across the organization. Your leadership will be essential in reducing client friction and delivering exceptional banking experiences aligned with TD's vision. Key Responsibilities:

- Set and enforce enterprise-wide CX standards and practices
- Collaborate with business units on client-centric initiatives




- Manage governance forums to assess and track CX improvements
- Drive reduction of client irritants and escalate issues when necessary
- Evaluate the effectiveness of client experience initiatives through metrics

Requirements:

- Relevant undergraduate degree; MBA considered an asset
- Significant experience in client experience leadership
- Solid background in governance and risk management
- Adept at using data to influence decisions
- Exceptional communication and relationship-building skills

Lead the Client Experience revolution at TD Bank and make an impactful difference!

📌 VP of Client Experience at TD Bank (Toronto)
🏢 TD Bank Group
📍 Toronto