Company Biography

Tbaytel is a leading, municipally-owned telecommunications provider based in Thunder Bay, Ontario, Canada, with a rich history spanning over a century. We are dedicated to connecting communities across Northern Ontario with advanced communication services, including 5G wireless, and an extensive local and regional fibre network for voice, internet, TV, phone and security services. Our unwavering focus is on delivering an exceptional customer experience, ensuring reliability and ease of interaction, and fostering strong, lasting relationships.

We deeply value our local connections and leverage our unique understanding of the communities we serve. As a significant contributor to Thunder Bay’s economic growth, Tbaytel supports critical infrastructure and essential services investments by the city through the dividends we deliver. The Tbaytel team is trying to make a difference in the lives of Northern Ontarians.

What We Offer: Tbaytel offers a comprehensive total rewards package aimed to attract and retain top talent, including competitive compensation benchmarked against industry standards, a secure pension, full health benefits, disability insurance, life insurance, work-life balance via flexible hours, and generous paid time off.

Position Summary

Reporting directly to the President & CEO of Tbaytel, the Vice President – Operations & Outside Plant Engineering (OPE) is a pivotal executive leadership role responsible for strategic direction, executional excellence and efficiency for the Field Operations, Outside Plant Engineering, and Customer Care contact centre divisions.

With a focus on customer experience and service excellence, the VP – Operations & OPE ensures the effective end-to-end delivery and support of Tbaytel’s products and services.

Simultaneously, this executive role drives sustainable revenue growth and retention through the dedication to sales excellence and continuous improvement.

Major Responsibilities

Executive Strategy & Organizational Leadership

- As a member of the Executive Leadership Team, co-lead the development of Tbaytel’s multi-year strategic and annual plans. Align divisional strategy and execution directly with Tbaytel’s long term goals.
- Establish short and long-range objectives (operational, maintenance, and capital) for Field Operations, OPE, and Customer Care.



Lead staff to achieve these objectives using sound performance management practices.
- Optimize Field Operations, OPE, and Customer Care team capacity—balancing internal talent and third-party partnerships—to ensure a sustainable, well-balanced structure aligned with Tbaytel’s long-term plans and customer experience goals. Partner closely with IBEW leadership, employees, and external partners to keep our teams connected and supported.
- Engage with government officials, contractors, vendors, industry partners, and community leaders regarding planning, partnerships, and legislation.

Operational Excellence & Customer Experience
- Cultivate a customer-first culture focused on service quality, reliability, and responsiveness. Establish KPIs to measure and drive continuous performance improvement.
- Evolve sales capabilities by integrating specialized training, new technology, advanced analytics, and data-driven insights to boost revenue and retention.
- Monitor industry technological and regulatory trends. Drive the adoption of advanced technologies and data insights that balance internal automation with personalized customer service.

Financial Management & Capital Planning
- Direct the preparation and administration of annual operating and capital budgets for Field Operations, OPE, and Customer Care. Apply strict cost controls and process improvements to maximize cost-benefit value.
- Direct rolling multi-year capital plans. Support asset maintenance via rigorous risk assessments and justify expansion investments (e.g., FTTP programs) through sound business cases.

Governance & Compliance
- Maintain up-to-date knowledge of and ensure compliance with all relevant legislation, organizational policies, and regulatory standards.
- Perform other related executive duties as required.

Minimum Qualifications

- University degree in a technical discipline, business discipline, or a combination of both.




- Minimum five years in executive or senior leadership roles, with a deep understanding of organizational behavior and team development.
- Expertise in managing complex operating and capital budgets, project management, and strategic planning.
- Robust executive presence with proven ability to inspire, lead, motivate, and develop high-performing teams.
- Sharp analytical and problem-solving skills with process improvement expertise, advanced computer literacy, and articulate written and oral communication.

Preferred Qualifications

- Working knowledge of telecommunications equipment, telephone operating procedures, industry/regulatory trends, and customer service metrics.

Conditions of Employment

- Satisfactory criminal records check.
- Competency in and full compliance with supervisor duties under the Federal Occupational Health and Safety Act and Part II of the Canada Labour Code.
- Use of a personal vehicle will be required

Closing Statement Tbaytel strives to provide a safe environment for its customers, employees and assets. To support this goal, Tbaytel requires that all individuals acting in their capacity as employees, students, and contractors for Tbaytel undergo a Criminal Records Check (CRC).

Tbaytel will review the CRC to determine if the offence(s) are relative to the bona fide job requirements.

Criminal Records Checks will be conducted in a discreet and confidential manner, in the interest of Tbaytel and for public safety of the community served by Tbaytel.

What is a Criminal Records Check?

A Criminal Records Check is a CRC which searches the National repository for criminal records in Canada via the Canadian Police Information Centre (CPIC). It also identifies pending criminal code charges and outstanding warrants.

For more information on obtaining a record suspension please visit the Parole Board of Canada

Employment Equity

Tbaytel guarantees equal opportunity and treatment for all employees and is dedicated to maintaining a discrimination and harassment-free workplace. This commitment applies to every phase of employment, including recruitment. Accommodation requests, which will be kept confidential, are accepted at any time during the hiring process. Please contact [email protected] if you have an accommodation request.

📌 VP - Operations & Outside Plant Engineering (Thunder Bay)
🏢 Tbaytel
📍 Thunder Bay