Elevate the customer journey as the Senior Vice President of Customer Experience located at 4346 Highway 90, Springwater, Ontario. Drive operations, marketing, and community engagement in a family-owned business. This leadership role demands a visionary leader capable of enhancing customer relationships while managing retail operations and wholesale strategies.

The ideal candidate brings 7-10 years in retail or related sectors, with a solid focus on marketing and brand development. Key Responsibilities:

- Lead daily retail operations for nursery and garden centers
- Develop strategies to boost sales and customer satisfaction
- Manage wholesale growth and build contractor relationships
- Implement effective marketing strategies and brand messaging
- Organize community events promoting customer engagement

Requirements:

- Bachelor's in Business, Marketing, or related field
- 7-10 years in leadership roles, including retail and marketing
- Experience in horticulture or garden operations preferred
- Track record in sales growth and brand management
- Proven ability to foster team culture and innovation

Drive customer experience excellence while mentoring your team and growing the business strategically.

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