Take on the Supply Chain Claims Analyst role at Sofina where your analytical skills will enhance customer experiences by effectively managing claims and solutions. This position focuses on root cause identification across various departments.
You will work directly with the Manager of Customer Claims, investigating and resolving customer claims while ensuring all necessary documents are prepared for disputes. Your insights and reports will drive performance improvements and address compliance issues, directly impacting company efficiency and customer satisfaction.
Key Responsibilities:
• Investigate claims and ensure compliance with manuals
• Support reduction of claims through root cause analysis
• Drive performance improvements by monitoring KPIs
• Prepare and present reports for stakeholder meetings
• Train specialists on claim investigation procedures
Requirements:
• Degree in a Business Discipline and 1-3 years of experience
• Familiarity with CPG environments
• Proficient in Microsoft Office Suite
• Robust communication skills, both verbal and written
• Excellent analytical and negotiation capabilities
Leverage your expertise to minimize noncompliance fines and enhance the overall performance at Sofina.
#J-18808-Ljbffr