Job Description

Role Description

This full-time Field Service Engineer role is based in central London. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites.

Key Responsibilities:
Installation & Maintenance:

Install and set up current vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards

Planned preventative maintenance visits across your set area to reduce future breakdown calls

Reactive breakdown calls, responding within the agreed SLA for each client

Troubleshooting & Repairs:

Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues

Identify and order necessary spare parts to resolve problems quickly and efficiently

Customer Interaction:

Provide on-site support to clients, explaining machine operations and answering any technical queries





Maintain positive relationships with customers, ensuring a professional and helpful approach at all times

Technical Documentation & Reporting:

Complete service reports detailing work completed and any follow-up actions required

Maintain accurate records of service visits, machine status, and parts usage

Requirements:

Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries

Strong technical knowledge of vending machine operations, including electrical and mechanical systems

Excellent troubleshooting and problem‑solving skills

Ability to work independently and manage time effectively

Strong customer service skills and the ability to communicate technical information to non‑technical users.

Qualifications:

A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable

Full UK driving license (No more than 6 points).

Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines

Knowledge of vending machine software and remote monitoring systems.

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