Become the Client Solutions Manager at Manulife in Toronto, Ontario, where you will lead a hybrid team committed to optimizing client issue resolutions. Harness your leadership to improve service delivery across financial products.
In this leadership position, you will manage Triage Analysts and Solutions Coordinators in executing effective escalation management across various retirement solutions. Your role will be pivotal in coordinating with multiple business units to resolve complex issues quickly. By utilizing your expertise, you will not only contribute to operational strategy but also foster future leaders through mentorship.
Key Responsibilities:
• Lead teams for effective escalation intake and resolution
• Ensure adherence to service commitments through timely management
• Partner with cross-functional teams for client issue resolution
• Analyze performance data to uncover root causes and trends
• Promote continuous improvement in client service processes
Requirements:
• 5+ years’ experience in leadership roles in retirement operations
• 3+ years overseeing complex issue resolution teams
• Robust understanding of retirement product servicing
• Experience with operational management and reporting tools
• Bachelor’s degree in Business or related discipline
Enhance your leadership impact at Manulife by driving solutions that improve client experience.
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