Lead ITSM modernization as a Senior Business Analyst for the Government of Newfoundland & Labrador. Collaborate on requirements and drive system improvements in a hybrid work model.

The Office of the Chief Information Officer (OCIO) is seeking a Senior Business Analyst with extensive experience in IT Service Management (ITSM). Your role focuses on business analysis, requirements gathering, and stakeholder engagement for the replacement of existing ITSM solutions. You will document current processes, define future needs, and leverage your expertise to enhance service delivery.

Key Responsibilities:
• Lead requirements elicitation through workshops and consultations
• Document current-state processes and future workflows
• Perform fit-gap analysis for ITSM solutions




• Collaborate with cross-functional teams for solution design
• Support data migration and CMDB readiness efforts

Requirements:
• Minimum 7 years of Business Analysis experience
• Expertise in ITSM implementation and process mapping
• Familiarity with Freshservice, Ivanti, or similar tools
• Solid knowledge of ITIL processes
• Excellent communication skills for stakeholder engagement

Elevate your career by utilizing your ITSM knowledge and business analysis skills in this impactful role.
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📌 Senior Business Analyst for ITSM Projects (Newfoundland and Labrador)
🏢 SereneAid
📍 Newfoundland and Labrador