Become a Product Support Specialist at Teifi Digital, guiding merchants through technical inquiries and improving their experiences. This position emphasizes resolving intricate Shopify issues in a dynamic hybrid setting.

Your expertise will take center stage as you engage with both clients and our engineering team, ensuring that merchandise needs are met. With a background in technical support and a robust grip on the Shopify platform, you will play a crucial role in crafting user-friendly solutions and documentation.

Key Responsibilities:
• Own & manage merchant requests in Intercom
• Investigate and resolve technical queries effectively
• Maintain quality communication during ticket escalations
• Develop resources such as FAQs and guides
• Monitor and report recurring issues to the product team

Requirements:
• 1-3 years in technical support or similar roles
• Proficient knowledge of the Shopify ecosystem and tools
• Clear and friendly communication skills
• Self-directed management of support queues
• Available during North American business hours

Leverage your problem-solving skills to foster seamless experiences for e-commerce merchants at Teifi Digital.
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📌 E-Commerce Product Support Specialist Role (British Columbia)
🏢 Teifi Digital
📍 British Columbia