Become a key player in Dentons as a Technical Support Specialist in Ottawa, dedicated to providing exemplary IT support and enhancing service delivery. Your role will focus on offering personalized, 'white glove' assistance to internal users.

As a Technical Support Specialist, you will join a forward-thinking firm recognized for its commitment to diversity and inclusion. This position involves comprehensive support for tools like Windows 11 and Office 365, managing incident queues, and liaising effectively with local management. You'll have the chance to contribute to overall technology improvements within the Ottawa office.

Key Responsibilities:
• Manage IT support requests related to Windows 11 and Office 365
• Provide timely responses to user needs and inquiries




• Ensure incident tracking and successful resolution of tickets
• Execute software and hardware installations as required
• Collaborate with office management on technical projects

Requirements:
• Over 5 years in End User Support field
• Solid communication and interpersonal abilities
• Expertise in Microsoft Office Suite and operating systems
• Motivated and capable of independent workflow
• Associate's degree or related experience required

Apply your IT skills in a supportive environment with Dentons, where your contributions will help shape the future of client service.
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📌 Ottawa Technical Support Specialist Role (Quebec City)
🏢 Dentons
📍 Quebec City