Join Docebo as a Support Operations Specialist, where you'll optimize customer support through data-driven insights and AI technologies. Focus on creating a world-class support ecosystem.

This role at Docebo involves managing a sophisticated support framework that combines human effort with AI capabilities. You will utilize your experience in data analysis and operational health to guide the strategic optimization of support processes. Your expertise will help balance the human and artificial workforce elements effectively.

Key Responsibilities:
• Enhance configurations in support platforms for better efficiency
• Analyze data to spot operational patterns and improve outcomes
• Deliver workforce forecasts to inform scheduling needs




• Supervise daily support operations in real-time
• Work with cross-functional teams for system integrations

Requirements:
• 2+ years relevant experience in customer support analysis
• Skilled in using Excel or Google Sheets for data management
• Hands-on experience with tools like Zendesk
• A methodical approach to detail and decision-making
• Robust ownership of customer satisfaction objectives

Apply your analytical strengths to transform support operations at Docebo.
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📌 Data-Driven Support Operations Specialist (Ontario)
🏢 Doist
📍 Ontario