Lead with impact at Soloway JCC as the Member Experience Leader. This role focuses on creating a seamless and welcoming experience for all members and visitors in a cooperative environment.

As the Member Experience Leader, you will manage a team dedicated to exceptional service while driving membership growth. This position reports to the President and requires strong sales and interpersonal skills, along with the ability to foster community engagement. Availability for some evenings and weekends is necessary to align with operational needs.

Key Responsibilities:
• Direct all aspects of the membership department and staff training
• Develop strategies to attract and retain members effectively
• Ensure resolution of customer service issues through collaboration




• Conduct membership sales and tours to potential members
• Oversee budget development and program management systems

Requirements:
• 3-5 years of relevant management experience
• Proven ability in sales and relationship management
• Bachelor’s degree or equivalent experience
• Strong problem-solving and communication skills
• Flexibility to engage a diverse member base

Drive the success of member experiences and community engagement through strong leadership at Soloway JCC.
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📌 Member Experience Leadership at Soloway JCC (Quebec City)
🏢 Jewish Federation of Ottawa
📍 Quebec City