Become a Support Engineer at PolyAI, where you will enhance our clients' conversational AI experiences. Your analytical skills and proactive approach will be essential in resolving client issues effectively.

PolyAI seeks a committed Support Engineer to bolster our support team. In this role, you'll triage feature requests and collaborate with customers to enhance their experience with our proprietary AI tools. You'll be interacting with clients worldwide and making a significant impact on their satisfaction.

Key Responsibilities:
• Oversee the complete support ticket process
• Decide on feature requests for engineering involvement
• Create AI-driven responses for support inquiries




• Investigate customer call interactions to troubleshoot issues
• Partner with customer success teams for client growth

Requirements:
• Background as a Support Engineer or in a similar role
• Experience with systems like Atlassian Jira
• Proficient in English with solid communication skills
• Knowledge of navigating technical logs and tools
• Ability to manage high volumes of tickets efficiently

Leverage your expertise to empower clients at PolyAI and contribute to crafting exceptional conversational solutions.
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📌 PolyAI Support Engineer Position (Manitoba)
🏢 PolyAI
📍 Manitoba