Lead DECIEM's Global Customer Happiness Operations as a Senior Manager and redefine exceptional customer service. This hybrid role is perfect for innovative leaders ready to drive change.

You will spearhead DECIEM's global team, focusing on delivering superior customer service while managing operational metrics from our Toronto office. This managerial role is ideal for leaders who thrive on challenge and are committed to continuous improvement within energetic teams.

Key Responsibilities:
• Direct the global Customer Happiness strategy across regions
• Track service performance, including resolution times
• Work with cross-functional teams to ensure peak efficiency
• Lead continuous improvement and change management efforts
• Champion the Quality Assurance program for high service standards

Requirements:
• Minimum 6 years of management in customer support
• Expertise in operational KPIs and forecasting
• Exceptional leadership and coaching abilities
• Proven capability in influencing cross-functional teams
• Strong ability to analyze data for decision-making

Elevate customer experiences and operational excellence as part of DECIEM's leadership team.
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📌 Global Manager of Customer Happiness Operations (Ontario)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Ontario