Join CCTS as a Quality Assurance Auditor and play a key role in enhancing telecommunications services! Your background in audit and quality assurance can support vital improvement initiatives.

In this full time role, you'll be crucial in auditing complaint data and generating insights for continuous service improvement. CCTS values attention to detail and analytical thinking to drive effective quality assessments and maintain consistency across their services. Your contributions will support a commitment to fair and impartial service for Canadians.

Key Responsibilities:
• Audit and report on complaint data trends
• Conduct thorough quality assessments of services
• Implement standardized quality measures across audits




• Communicate findings to enhance service delivery
• Contribute to quality assurance projects as necessary

Requirements:
• Diploma or relevant degree in related field
• At least two years experience in auditing/QA
• Previous work in telecommunications is beneficial
• Bilingual (French/English) communication skills
• Intermediate MS Office skills required

Step into a role where your analytical skills can truly impact the quality of services at CCTS.
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📌 CCTS Quality Assurance Auditor (Quebec City)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Quebec City