Tech Talent International is hiring an IBMS SME - Techno-Functional Analyst for a contract position in Toronto. This hybrid role requires solid problem-solving and SQL troubleshooting skills.

As an IBMS Support Analyst, you will be responsible for providing L1/L2/L3 support in a consulting-driven environment. Your expertise in the Operative BMS system will help troubleshoot issues and support users effectively. Collaborate closely with diverse teams to address service requests and improve system integration.

Key Responsibilities:
• Provide L1/L2/L3 helpdesk support for IBMS
• Troubleshoot issues in traffic, scheduling, and billing
• Handle user queries and incident requests efficiently
• Conduct SQL-based database troubleshooting and fixes
• Conduct root cause analysis and maintain SLAs

Requirements:
• In-depth experience with Operative BMS systems
• Proficient in SQL and troubleshooting databases
• Familiar with ticketing tools like JIRA or ServiceNow
• Experience in EUC support environments
• Strong analytical and communication abilities

Bring your technical expertise to enhance client satisfaction and support in this vital consulting role.
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📌 IBMS Support Analyst - Consulting Role (Ontario)
🏢 Tech Talent International
📍 Ontario