Become the Manager of Customer Support at Staples Canada, driving excellence in customer service through effective leadership and operational oversight. This role focuses on delivering government services through our partnership with ServiceOntario.

As the Customer Support Manager, you will play a crucial role in overseeing operations at the ServiceOntario Centre. Your leadership will be manifest in guiding your team in producing high-quality service responses, while also handling escalated issues. Foster an engaging environment for continuous learning and service improvement.

Key Responsibilities:
• Manage daily operations and service transactions at the Centre
• Handle escalated customer issues with professionalism
• Provide leadership and training to your team on processes




• Develop documentation to enhance service quality
• Actively engage customers to explain services and promotions

Requirements:
• 3-5 years of experience in customer service or retail
• 1-2 years in a team leadership role
• Proven skills in effective communication and problem resolution
• Solid organizational and prioritization abilities
• Bilingual skills in English/French are an asset

Utilize your experience in customer support and team leadership to improve service delivery at Staples Canada.
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📌 Manager of Customer Support at Staples (Ontario)
🏢 Staples Canada
📍 Ontario