Become a Lead Concierge with FirstService Residential, where you will enhance customer service quality and lead your concierge team. Ensure excellence during peak operating hours.

In this role, you will be responsible for training concierge staff to uphold the organization's standards of service. As the main Concierge during busy hours, your leadership will inspire high-performance and foster teamwork. FirstService Residential values a respectful work environment, epitomized by our Great Place to Work certification, and offers excellent skilled growth opportunities.

Key Responsibilities:
• Train concierge staff to deliver top-tier customer service
• Serve as main Concierge during peak traffic times
• Address team challenges and facilitate problem resolution




• Cultivate a supportive and enjoyable workplace culture
• Monitor service interactions to maintain high standards

Requirements:
• Minimum of two years in direct customer service roles
• Preferred experience in a supervisory position
• Proficient English communication skills essential
• Familiarity with strata properties is an asset
• Knowledge of Mandarin or Cantonese preferred

Drive excellence in customer service while leading your team at FirstService Residential.
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📌 Lead Concierge for FirstService Residential (British Columbia)
🏢 FirstService Residential Canada
📍 British Columbia