Elevate guest satisfaction as a Guest Service Agent for ORHMA’s hotels. You’ll play a key role in creating memorable experiences from the moment guests arrive until their departure.
In this role with the Ontario Restaurant Hotel & Motel Association, you will welcome guests, manage their journey, and address any inquiries to ensure a flawless stay. Your ability to handle check-in/check-out efficiently and promote hotel services is crucial. Collaborate with the team to maintain high service standards.
Key Responsibilities:
• Manage guest check-in and check-out smoothly
• Resolve guest complaints and inquiries effectively
• Apply up-selling techniques to boost hotel occupancy
• Ensure accurate processing of all transactions
• Uphold safety procedures and service excellence
Requirements:
• Solid interpersonal skills for guest interactions
• Experience in financial transaction management
• Problem-solving capabilities for guest issues
• Excellent communication and teamwork skills
• Professional appearance and reliable attendance
Join ORHMA to enhance guest experiences through exceptional service and proactive engagement.
#J-18808-Ljbffr