Step into the Service Desk Analyst (L1) role, your gateway to developing IT support skills. Offer first-level assistance for technical issues in a managed services workplace.

As a Service Desk Analyst, you will provide crucial first-line support for end users encountering problems with their hardware and software tools, including Microsoft 365. Your responsibilities will include troubleshooting Windows 10/11 issues, managing accounts, and ensuring that service level agreements (SLAs) are met. Communication and multitasking will be key as you log incidents and coordinate with L2/L3 teams for complex problems.

Key Responsibilities:
• Provide technical support for desktops, laptops, and peripherals
• Troubleshoot various Windows applications and issues




• Support users with Microsoft 365 services, including Outlook
• Handle account unlock requests and password resets
• Log incidents in ITSM platforms for tracking

Requirements:
• 1–3 years of helpdesk experience in IT
• Administration experience with Microsoft 365
• Basic knowledge of Active Directory management
• Understanding of networking concepts like DNS and DHCP
• Certification in ITIL Foundation or CompTIA A+ preferred

Enhance your skills and support users in their IT challenges effectively.
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📌 Service Desk Analyst: First-Level IT Support (Ontario)
🏢 ValueMomentum
📍 Ontario