Take charge as Klipboard's Customer Service Team Leader in Ontario, driving excellence in customer interactions and support operations. This position is office-based and focuses on team mentorship and effective service delivery.

As the Customer Service Team Leader, you will oversee daily operations, set team performance standards, and coach Customer Support Representatives. Your role will include resolving escalated issues and working closely with the UK finance team to handle payment inquiries. You will also refine support processes to ensure optimal customer experience.

Key Responsibilities:
• Oversee a team of Customer Support Representatives
• Monitor and report on key performance indicators
• Conduct training sessions to improve team skills




• Resolve escalated customer queries promptly
• Enhance support processes for better efficiency

Requirements:
• Bachelor’s degree preferred in business-related fields
• At least 3 years of customer service experience
• 1-2 years in a supervisory role essential
• Experience in a SaaS or tech setting necessary
• Strong analytical and communication skills

Utilize your leadership skills to enhance customer service operations at Klipboard and foster a culture of excellence.
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📌 Klipboard Customer Service Team Leader (Ontario)
🏢 KERRIDGE COMMERCIAL SYSTEMS
📍 Ontario