Amica Support is hiring an IT Service Management Lead for a 12-month contract in Toronto. This position focuses on leading ServiceNow administration and continuous service improvements.

As an integral part of the IT team, the ITSM Lead will report to the Senior Manager and oversee all aspects of ServiceNow. Candidates should possess extensive experience in IT service management, with an emphasis on process optimization and customer service. This role requires technical expertise and excellent communication skills to work with diverse stakeholders.

Key Responsibilities:
• Manage ServiceNow platform administration and development
• Oversee incident, change, and service request management
• Ensure compliance and productive reporting processes




• Enhance user experience through targeted improvements
• Provide training and consulting on ITSM practices

Requirements:
• Degree in information systems or relevant field
• Minimum 3 years’ experience with ServiceNow
• ITIL certification essential
• Strong problem-solving and prioritization skills
• Experience managing IT projects from inception to completion

Lead the charge in enhancing IT services and support at Amica through effective management solutions.
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📌 IT Service Management Lead Contract Role (Ontario)
🏢 Amica Senior Lifestyles
📍 Ontario