Elevate your technical career with Comtech Telecommunications Corp. as a Senior Customer Service Technician Support in Recent Brunswick, specializing in advanced troubleshooting and network solutions.

This senior position engages you in tackling complex technical inquiries, aiding both customers and Tier I & II technicians. You'll be responsible for managing escalations, facilitating customer calls, and ensuring seamless communication across departments. Your expertise in network technologies will be crucial in resolving issues effectively and efficiently.

Key Responsibilities:
• Provide advanced technical assistance to resolve issues
• Host and moderate customer support calls
• Collaborate with engineering to solve escalated tickets




• Review and elevate system configurations for issues
• Conduct on-site visits for detailed troubleshooting

Requirements:
• 5+ years in a Network Operating Center or customer support
• Strong expertise in VoIP and IP networking
• Knowledge of Cisco hardware and network configurations
• Proficient with Microsoft Office applications
• Must be fluent in English; French is beneficial

Use your skills in customer service and network troubleshooting to support Comtech’s mission for technological excellence in New Brunswick.
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📌 Technical Support Lead at Comtech Telecommunications (New Brunswick)
🏢 Socket.dev
📍 New Brunswick