Elevate customer experiences as the Implementation Manager at Knak, focusing on successful onboarding and enhanced client satisfaction. This role is pivotal in driving outcomes through effective project management.

You will work closely within the Customer Success team, where your main focus will be to guide new clients through the implementation process and ensure optimal usage of our products. With your strong communication skills and technical expertise, you will navigate the integration landscape to achieve customer goals. Use AI tools to scale your impact across multiple projects, enhancing efficiency and satisfaction rates.

Key Responsibilities:
• Guide customers through the onboarding journey with hands-on support
• Share best practices and strategic insights to empower clients




• Become a resource on Knak's product and ecosystem
• Collaborate effectively with various Knak teams for alignment
• Track key implementation metrics to assess performance

Requirements:
• 3+ years’ experience in Implementations or Customer Success
• Proven capability to manage multiple customer projects
• Outstanding verbal and written communication strengths
• Experience conducting training sessions or workshops
• Knowledge of SaaS products and Marketing Automation financials

Drive client engagement and contribute to the cutting-edge culture at Knak through collaborative implementation strategies.
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📌 Knak Implementation Manager Role (Quebec City)
🏢 knak
📍 Quebec City