Taylor Creek Volkswagen is seeking a Warranty Administrator to join our team. This is your opportunity to join our amazing Volkswagen family and be part of a premium dealership.

We offer a outstanding working environment and are looking for someone who is detail-oriented, organized and knowledgeable about warranty claims and manufacturer requirements. If that sounds like you, keep reading below!

Responsibilities:

- Prepare, process, submit and reconcile warranty claims accurately and within manufacturer timelines.

- Review repair orders to ensure warranty documentation, labour codes, parts, pricing and vendor information are complete and accurate.

- Ensure warranty claims comply with manufacturer policies and requirements.

- Return incomplete or inaccurate repair orders for correction and follow up on timely resolution.

- Investigate rejected warranty claims, make corrections and resubmit promptly.

- Monitor warranty accounts receivable and follow up on outstanding claims to ensure timely payment.

- Prepare monthly aged warranty receivable reports and provide status updates to management.

- Ensure compliance with manufacturer scrap-parts retention and return requirements.

- Maintain accurate warranty claim and parts records.

- Attend manufacturer warranty training to stay current on policies and requirements.

- Identify and report potential warranty errors, abuse or fraud to management.

- Assist Service Advisors during peak periods as required.





- Maintain professional standards and effective communication with Service, Parts, Body Shop and management teams.

- Perform other duties as assigned by management.

Qualifications:

- Strong attention to detail and accuracy.

- Excellent administrative, organizational and time-management skills.

- Previous automotive dealership or warranty administration experience preferred.

- Working knowledge of manufacturer warranty claims and procedures.

- Ability to interpret and follow detailed manufacturer guidelines and documentation requirements.

- Strong problem-solving and follow-up skills.

- Ability to manage multiple priorities and meet strict deadlines.

- Strong communication and interpersonal skills.

- Ability to work effectively with Service, Parts, Body Shop and management teams.

- Professional appearance and attitude.

- Ability to work with urgency, including outside regular hours or on shifts when required.

- Ability to work effectively in a fast-paced dealership environment and respond to time-sensitive issues.

- Willingness to participate in ongoing manufacturer training.

Perks and Benefits:

- Company benefits

- Reasonable work schedule

- Fun work environment

- Stable hours and income with a well-known family-run dealership group

- Continuous on-the-job training

- Opportunity for job growth within the dealership

We look forward to reviewing all qualified applications!

📌 Warranty Administrator (Orléans)
🏢 TAYLOR CREEK VOLKSWAGEN
📍 Orléans