The Windsor Essex Gets You Home (WEGHO) & Advocacy Client Service Navigator (CSN) supports clients as they transition home from hospital, access community services, and resolve service-related concerns. In this role, you will coordinate referrals and service access, support safe and sustainable discharge home, and provide a trusted resource for clients seeking guidance and resolution. Working closely with healthcare, community, and internal partners, you will help improve client experiences, strengthen trust, and support positive outcomes.

Why Join ALSO?

- Be a catalyst for innovation in a mission-driven organization.
- Collaborate with passionate professionals dedicated to community impact.
- Enjoy a supportive, inclusive, and flexible work environment.
- Access opportunities for professional growth and development.

Key Responsibilities

WEGHO Program Support

- Coordinate intake, referrals, eligibility assessment, onboarding, service access, and follow-up for WEGHO clients to support safe transitions from hospital to home.
- Collaborate with hospital discharge planners, care coordinators, healthcare partners, community agencies, and internal teams.
- Conduct home visits, risk assessments, wellness check-ins, and service adjustments to support recovery and monitor progress.
- Connect clients with appropriate internal and community-based support.
- Contribute to cutting-edge partnerships and service improvements within funding parameters to support program goals.

Client Advocacy, & Resolution

- Support clients in understanding their rights, available resolution pathways, and organizational processes.
- Support early issue resolution, relationship repair,



and informal mediation to support relationship building.
- Promote trauma-informed, client-centered, and equitable approaches that strengthen trust and positive client experiences.

Documentation & Collaboration

- Document concerns, outcomes, service barriers, and next steps in a clear, objective, and timely manner.
- Identify and escalate concerns as appropriate, providing clear information to support decision making.
- Monitor recurring issues and to support service improvement, training, policy refinement, and organizational learning.
- Travel to client homes, hospital sites, community locations, and locations as required.
- Maintain professional, respectful communication with clients, families, staff, management, and partners.

We are looking for someone who:

- Has a four-year university degree in Social Work or equivalent required; Disability Studies is an asset.
- Has experience in a social service environment as an employee, student, volunteer, or support person.
- Builds trust and works effectively with diverse clients and stakeholders
- Communicates with empathy while navigating complex or sensitive situations
- Can balance shifting priorities throughout the day.
- Proficiency with Microsoft Office; experience with AlayaCare, Cerner,



or similar systems is an asset.
- Knowledge of relevant legislation and client rights, including the Long-Term Care Act, Ontario Disability Supports Program, and Consumer Bill of Rights.
- Ability to meet hospital-mandated requirements, including required vaccinations or documentation.

ALSO values the diversity of our team and the communities we serve. We strive to create a workplace where individual differences are respected, appreciated, and fully utilized. We encourage applicants from all backgrounds, especially those from underrepresented groups including disabled, Indigenous, male, and trans individuals. We are committed to an inclusive and accessible work environment. Accommodations are available during the recruitment process and throughout employment, in accordance with applicable laws, to support dignity, independence, and equal opportunity.

This posting is for new vacancies within our organization. We may use artificial intelligence tools to support aspects of the recruitment process.

Pay: From $24.01 per hour

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Application question(s):
- How many years of experience do you have coordinating intake, onboarding, and service access for prospective clients, including in-home client visits and risk assessments?
- What post-secondary education do you have in Social Services, Health Sciences, Social Work, Disability Studies, or a related field?

Work Location: In person

📌 WEGHO & Advocacy Client Service Navigator (Windsor)
🏢 Assisted Living Southwestern Ontario
📍 Windsor