Shape the future of customer engagement as an Omni-Channel Strategist at VML MAP. Lead innovative strategies that enhance loyalty and drive impactful customer experiences.

As a Senior Experience Strategist, bring over 7 years of experience to guide the development of groundbreaking omni-channel strategies for leading brands. This role emphasizes strategic collaboration within a dynamic agency environment, blending data insights with creative solutions. By leading cross-functional teams, you will cultivate deep client relationships and maximize customer lifetime value.

Key Responsibilities:
• Drive omni-channel frameworks for customer experiences
• Lead innovative CRM strategy development and mapping
• Facilitate workshops and direct research for insights




• Optimize customer engagement through data-driven approaches
• Craft strategic plans for brand storytelling and thought leadership

Requirements:
• 7+ years in customer experience, CRM, or strategy
• Expertise in Salesforce and advanced analytics tools
• Solid narrative crafting and executive communication skills
• Proven ability to manage complex strategic initiatives
• Leadership experience in cross-functional collaboration

Leverage your expertise to deliver transformative customer experiences at VML MAP.
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📌 Omni-Channel Strategist at VML MAP (Ontario)
🏢 twentysix
📍 Ontario