Join TP as an Operations Manager, where you'll drive client satisfaction and financial performance through operational excellence. Focus on developing talent and improving processes.

As an Operations Manager at TP, you will be accountable for your team’s performance and client delivery in this critical role. With a commitment to innovation and continuous improvement, this position requires robust leadership and the ability to implement strategic plans. Essential skills include solution orientation and data literacy to achieve optimal results.

Key Responsibilities:
• Take ownership of client service outcomes
• Develop plans addressing emerging client needs
• Ensure compliance with operational standards
• Coach Team Managers and enhance engagement
• Oversee budget management and resource allocation

Requirements:
• Experience in operations management within customer service
• Strong interpersonal and coaching skills
• Ability to analyze data for performance improvement
• Proven success in stakeholder engagement
• Understanding of financial oversight principles

Lead client operations at TP, ensuring exceptional service delivery and fostering a culture of success.
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📌 TP Operations Manager Position (Ontario)
🏢 Teleperformance USA
📍 Ontario