Join DHL Express as a Bilingual Contact Centre Advisor in Winnipeg, Manitoba. Deliver excellent service across calls, chats, and emails in English and French.

In this role, you will be instrumental in ensuring customer satisfaction by responding to inquiries about shipment statuses, while managing multiple chats simultaneously. Efficiency, empathy, and strong communication skills are essential to excel in this fast-paced workplace. This position values decision-making skills and the ability to solve customer problems timely.

Key Responsibilities:
• Handle inbound communications through calls, chats, and emails
• Provide shipment updates and manage customer expectations
• Book pickups and clarify delivery details through the dispatch system




• Maintain quality assurance standards for all interactions
• Utilize digital systems while multitasking effectively

Requirements:
• Experience in customer service within call centres
• Bilingual proficiency in English and French
• Proven ability to manage multiple tasks simultaneously
• Excellent written communication skills, including grammar
• Knowledge of Canadian geography and typing proficiency

Utilize your bilingual skills and contribute to exceptional customer service at DHL Express in Winnipeg!
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📌 Winnipeg Bilingual Contact Centre Advisor (Manitoba)
🏢 DHL Express
📍 Manitoba