Step into a rewarding role as an Apprentice Case Manager at Douglas College in Coquitlam. This position prioritizes client service and compliance in apprentice financial support services.

As an integral part of a seasoned team, you will aid BC Apprentices through their financial application processes and manage critical documentation. Robust collaboration and communication skills are essential, ensuring both the apprentices and stakeholders receive the support they need.

Key Responsibilities:
• Assess eligibility for apprentice financial assistance
• Guide clients through the online application system
• Review and confirm the accuracy of applications
• Maintain detailed records of client interactions
• Work with the Quality Assurance Specialist for documentation accuracy

Requirements:
• High school diploma is required; higher education is preferred
• Background in customer service in call centers
• Solid understanding of policy application
• Flexibility with work hours including evenings
• Commitment to professional development

Deliver exceptional service and contribute to the success of apprentices at Douglas College.
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📌 Douglas College Apprentice Financial Support Manager (British Columbia)
🏢 Douglas College
📍 British Columbia