Embrace the Technical Product Operations Analyst role at exacare ai, where you'll bridge product insights and customer needs. Deliver high-quality support while identifying opportunities for product enhancements through user feedback.
In this hybrid role, you will take ownership of customer interactions, ensuring effective communication that reflects emotional intelligence and technical understanding. Your proactive approach will help minimize customer concerns by integrating insights into training and resources for both customers and internal teams.
Key Responsibilities:
• Lead frontline support through in-app chat and email
• Investigate and resolve customer product inquiries and bugs
• Track and analyze support trends for product improvement
• Develop clear help articles and self-service documentation
• Organize training for internal teams on new product features
Requirements:
• At least 1 year in Product or Customer Support roles
• Outstanding written communication and qualified judgment
• Strong capability for technical troubleshooting and inquiry
• Ability to analyze qualitative and quantitative data for insights
• Effective collaboration with various customer-facing teams
Drive improvements in customer experience and product usability with exacare ai.
#J-18808-Ljbffr