Step up as a Retail Operations Lead at FIKA, focusing on store management and customer satisfaction. Drive excellent service while overseeing team performance and store standards.

FIKA is in search of an experienced Retail Operations Lead responsible for opening and closing store operations and supervising a dynamic team. This role emphasizes maintaining the store's presentation and ensuring staff are well-trained in service excellence. You will be pivotal in managing cash operations and addressing customer inquiries effectively, building a vibrant retail environment.

Key Responsibilities:
• Manage opening and closing procedures with alarm systems
• Deliver exemplary customer service and build relationships




• Lead new employee onboarding and training initiatives
• Ensure all customer complaints are managed effectively
• Communicate any changes in policies or procedures clearly

Requirements:
• Minimum of 2 years retail experience required
• High school diploma or GED preferred
• Solid organizational and time management skills
• Proficiency with point-of-sale systems
• Clear criminal record and valid Provincial Cannabis Certification

Elevate customer experiences and staff performance as a Retail Operations Lead at FIKA.
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📌 Retail Operations Lead at FIKA (Ontario)
🏢 Friendly Stranger
📍 Ontario