Become a Return Management Coordinator at Evertz in Burlington, Ontario. This in-office role focuses on customer returns, warranty management, and providing exceptional service throughout the process.
Evertz is looking for a customer-focused professional to take on the critical task of managing return requests. This role requires you to coordinate with multiple internal departments to ensure effective resolutions for customers. You will also prepare replacement quotes and maintain accurate administrative practices to facilitate the workflow.
Key Responsibilities:
• Assess and process Return Merchandise Authorizations (RMAs)
• Undertake general administrative tasks to support team operations
• Liaise with customers regarding returns and their status
• Prepare quotes for warranty replacements and manage logistics
• Serve as the primary contact for customer return inquiries
Requirements:
• Relevant post-secondary education or work experience
• Robust communication, problem-solving, and time management skills
• Familiarity with Microsoft Office applications
• Exposure to customer service processes preferred
• Proven ability to handle multiple priorities effectively
Elevate customer satisfaction at Evertz by ensuring a streamlined return and replacement process.
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