Drive customer satisfaction as a Customer Experience Advocate with HRforGrowth. You will manage inquiries, ensure timely support, and maintain service excellence for clients in a remote environment.
In this role, you will primarily focus on customer support and account management within the team. You will quickly and accurately process orders, resolve inquiries, and maintain solid product knowledge. Collaborating with the Client Support team, your goal will be first-call resolutions and effective communication of service issues.
Key Responsibilities:
• Process order information swiftly and accurately
• Answer customer calls, emails, and chats with professionalism
• Maintain excellent knowledge of clients' products and services
• Troubleshoot customer complaints for quick resolution
• Support leadership with reporting on service issues
Requirements:
• High School Diploma or GED is required
• 2-3 years of customer experience or dispatch experience
• Strong interpersonal and communication skills
• Fast typing speed of 50+ wpm
• Familiarity with North American markets and terrain
Support clients with effective communication and timely resolutions as a Customer Experience Advocate.
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