Become a vital part of iA Financial Group as a Bilingual Customer Service Representative for Group Savings and Retirement. Support clients with personalized, high-quality service through phone and email.

In this remote role, you’re responsible for understanding clients’ needs and providing effective solutions. With a collaborative team spirit, you will exceed customer expectations while navigating financial services inquiries. Your experience will help you manage stress and resolve issues efficiently, making you an asset to the team.

Key Responsibilities:
• Handle customer inquiries via phone and email
• Guide clients to suitable financial products
• Deliver empathetic and professional support
• Analyze situations to develop effective solutions
• Help develop customer service best practices

Requirements:
• Fluent in English and French, spoken and written
• At least two years of customer service experience
• Strong analytical and problem-solving skills
• Skilled and customer-focused mindset
• Proficient with computer software and applications

Enhance customer experiences and apply your bilingual skills at iA Financial Group today.
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📌 Bilingual Customer Service Rep - Remote (Quebec City)
🏢 IA
📍 Quebec City