Ebury offers a unique opportunity as a Lending Customer Success Analyst in Toronto, working in a hybrid model. Drive client journeys through effective onboarding and funding management practices.

You will own the client experience from credit line approval, guiding them through onboarding and invoice financing operations. Close collaboration with internal teams will enable you to resolve client queries and enhance automated features for an optimal customer experience.

Key Responsibilities:
• Manage end-to-end client onboarding and T&Cs;
• Execute funding processes and ensure compliance
• Track client portfolios for retention and amendments
• Collaborate with technical teams for operational insights
• Investigate and reconcile repayments and issues

Requirements:
• 1-3+ years in middle office or lending operations
• Proven ability to manage client accounts and relationships
• Solid analytical skills for financial transactions
• Exceptional communicator with a customer-oriented approach
• Understanding of SME operational frameworks

Become a pivotal part of client success and operational efficiency in lending with Ebury.
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📌 Ebury Lending Customer Success Role (Ontario)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Ontario