Transform client experiences with Sia as a Senior Consultant focusing on service design and digital transformation initiatives. Collaborate to create impactful solutions for diverse clients.

We are looking for a agile Consultant or Senior Consultant in Toronto. This role centers on applying service design methodologies while engaging in business transformation projects. You'll work closely with clients to analyze needs, facilitate workshops, and develop meaningful insights for strategic recommendations.

Key Responsibilities:
• Lead user research and journey mapping activities
• Employ human-centered design to address business challenges
• Analyze insights and create actionable plans for clients
• Collaborate in workshops and cross-functional teams
• Deliver high-quality presentations to clients

Requirements:
• 3 to 7 years in consulting, service, or creative agency
• Proven ability in service design and project delivery
• Excellent facilitation and communication skills
• Familiarity with AI in consulting practices
• Must be based in the Greater Toronto Area, with onsite work

Drive change and innovation in service design while making a significant impact at Sia.
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📌 Senior Consultant in Service Design (Ontario)
🏢 Sia
📍 Ontario