Elevate your career in customer service with iA Financial Group. Embrace a non-sales environment where your communication skills can shine and contribute to a welcoming workplace.

As a Customer Service Representative, you'll support policyholders and business partners by answering calls and emails while conducting follow-ups as needed. Your role will focus on delivering exceptional service by explaining processes, documenting interactions, and managing unique cases to ensure timely solutions. Your contribution to service objectives will help drive team success and continuous improvement.

Key Responsibilities:
• Respond to 90% of incoming calls and emails
• Conduct outbound follow-up calls to clients
• Explain processes and document customer interactions




• Update personal information and current claims requests
• Participate in daily team meetings to share ideas

Requirements:
• Proven experience in customer service roles
• Strong teamwork and interpersonal skills
• Proficient with various software applications
• Advanced English and French communication skills
• Ability to work well under pressure

Become a key player in fostering a collaborative and supportive customer service environment at iA Financial Group.
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📌 Customer Service Role at iA Financial Group (Quebec City)
🏢 IA
📍 Quebec City