Lead customer success initiatives as a Customer Success Manager at 3rdRisk, located in Vancouver. Oversee onboarding and maintain relationships to ensure clients achieve their goals.

This position empowers you to take charge of the customer onboarding lifecycle, ensuring clients gain value from their early experiences. You'll implement effective communication strategies through check-ins and business reviews while contributing to developing a cohesive Customer Success strategy. Partner with the team to enhance processes that drive customer satisfaction and retention.

Key Responsibilities:
• Manage customer onboarding from kickoff through go-live
• Continuously improve onboarding with documentation and playbooks
• Conduct regular check-ins and business reviews with clients




• Address complex customer issues in collaboration with various teams
• Contribute to building 3rdRisk's Customer Success framework

Requirements:
• Experience in customer-facing roles like CSM or account management
• Robust interpersonal and communication proficiency
• Process-driven with an emphasis on creating repeatable systems
• Adaptability to work alongside global colleagues
• Interest in GRC and SaaS principles

Shape customer relationships and processes at 3rdRisk, enhancing satisfaction and loyalty.
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📌 3rdRisk Customer Success Management Position (British Columbia)
🏢 Diligent
📍 British Columbia