As an IT Technical Support Specialist at Muskoka Algonquin Healthcare (MAHC), you will ensure the security and availability of IT infrastructure, providing Level 1 support for network, desktop, and telephony issues. Your role includes assisting with system and application issues, user account management, and offering end-user training and support. Additionally, you will handle desktop and network cable changes, manage support requests, and coordinate with third-party entities to resolve complex issues.

ROLE

Ensure security and availability of organization's information, IT infrastructure, and IT assets

Level 1 support for network, desktop computing, and telephony issues

Level 1 support for application and system issues

Level 1 support to end user (training and advice)

Enrolment and termination of user accounts within applications, systems and provincial entities

Desktop computer and network cable moves, adds, changes

Manage support requests to insure compliance with service level agreements

Coordination and escalation to third party support entities

REQUIRED EDUCATION & EXPERIENCE

Post-secondary diploma/degree in a related discipline or equivalent work experience and training

Minimum of 2 years' experience providing level 1 IT support

DESIRED EDUCATION & EXPERIENCE

ITIL Foundation Certified

CompTIA A+ Certification

Microsoft Office Specialist Certification

ADDITIONAL PERKS AT MAHC





Staff referral program (Earn up to $1000 for each successful permanent part time and permanent full-time new hire you refer to MAHC)

Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

ADDITIONAL INFORMATION
Location: Multi-Site, working in person at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville.

Hours of Work: Shifts will be Monday to Friday 8 am - 4 pm, however, shifts and hours may change according to departmental requirements. You may also be required to be available evenings and weekends.

Conditions of employment for external hires includes;

Proof of immunization and vaccination records to the Hospital's Occupational Health and Safety department

Legal entitlement to work in Canada

Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation
will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

Looking for Housing?
Check out Housing for Healthcare for rentals in Muskoka!

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📌 IT Technical Support Specialist (Temporary Full-Time) (Ontario)
🏢 Muskoka Algonquin Healthcare
📍 Ontario