Elevate your career at the OTIP Group of Companies as a Customer Service Agent in a hybrid work configuration. Your role will focus on client inquiries, problem resolution, and delivering exceptional service.

The ideal candidate will hold an AIC license and possess three years of experience in personal lines coverage. This position emphasizes strong communication, problem-solving abilities, and meticulous record-keeping in a call center environment, balancing both in-office and work from home.

Key Responsibilities:
• Directly handle phone and written client requests
• Address and resolve product or service complaints
• Maintain comprehensive logs of insurance transactions
• Process endorsements and renewals accordingly
• Provide quality training to team members

Requirements:
• Required AIC license (level one)
• Three years in personal insurance lines
• Outstanding communication capabilities
• Effective problem-solving skills
• Knowledge of Microsoft Office Suite preferred

Utilize your insurance knowledge and enhance client relations with OTIP Group.
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📌 Insurance Customer Service Agent - Hybrid (Alberta)
🏢 Orbit Insurance Services
📍 Alberta