Explore a fulfilling career as a Customer Service Representative in Lost Pet Recovery at Independence Pet Holdings. Work remotely to support pet parents in navigating their concerns and inquiries effectively.

In this remote full-time role, you will handle customer inquiries, ensuring a high level of service while managing discrepancies in member accounts. The position mandates knowledge of our policies and compliance with applicable regulations. You will work on a flexible schedule that includes weekends and evenings between 8:00 AM and 11:00 PM EST.

Key Responsibilities:
• Address customer inquiries and concerns promptly
• Resolve issues related to member accounts
• Stay informed on product and compliance knowledge
• Provide timely support in accordance with guidelines
• Assist with additional responsibilities as needed

Requirements:
• Minimum of 2 years in customer service or call center roles
• Must reside in Canada
• Willing to work weekends and flexible schedule
• Strong problem-solving abilities
• Effective communication skills

Become a vital part of a dedicated team focused on improving pet health at Independence Pet Holdings.
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📌 Independence Pet Holdings Service Representative (Quebec City)
🏢 Independence Pet Group
📍 Quebec City