Join Pillway as a Customer Experience Agent to revolutionize patient support in a cutting-edge healthcare technology setting. Utilize your robust communication abilities to assist customers and resolve inquiries effectively.

You will be essential in managing customer-related issues, handling technical glitches, and collaborating with teams to ensure comprehensive solutions. This role demands a solid understanding of CRM systems and the ability to provide bilingual support in both English and French. Your contributions will directly affect the customer experience and pharmacy operations.

Key Responsibilities:
• Manage and track customer inquiries and tickets in CRM
• Escalate complex issues efficiently to relevant teams
• Assist with marketing campaign-related customer calls




• Troubleshoot app and payment issues with key stakeholders
• Collaborate with Pharmacy Experience Specialists for support

Requirements:
• Strong customer service experience preferred
• Excellent communication skills in French and English
• Familiarity with CRM systems for issue tracking
• Effective problem-solving skills for diverse inquiries
• Dedicated to ensuring customer satisfaction and seamless service

Become part of Pillway's commitment to transforming healthcare through innovative technologies and excellent customer service.
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📌 Customer Experience Agent at Pillway (British Columbia)
🏢 Pillway
📍 British Columbia