At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lies at the heart of everything we do.

JOIN OUR TEAM:

We are welcoming applications for Cafe Manager for our Oakville location. Do you have a passion for all things coffee? Are you willing to grow and learn among others? If so, we would love to hear from you.

Position:

Cafe Manager

Location:

Oakville

Starting Annual Salary:

$48k - $50k

This role is for an existing vacancy. No AI will be used for the duration of this hiring process.

For this role, we are seeking leaders who can oversee the nuances of their individual location while consistently upholding our standards in Customer Experience, Quality and Innovation. You must notice the small details and be able to think of big picture ideas to help contribute to the success of our cafe teams. You must be confident leading a team, and effectively be able to give feedback, coach and delegate, while simultaneously promoting autonomy and high team morale.

General Duties & Responsibilities:

Create monthly cafe schedules and approve any changes

Complete weekly sales reports and waste reports

Support, demonstrate and ensure proper cafe policies and procedures are followed by all staff, including attendance, health and safety policies, product standards and customer service

Maintain accurate records of product waste

Submit bi-weekly payroll reports and make any corrections necessary; calculate e-tips

Keep POS systems up to date

Assist with recruiting and onboarding new staff, including bar training

Regular and ongoing training for supervisors and new staff including performance reviews

Offer strategic input or suggestions as to how to increase store profitability and efficiency

Assist with performance management and terminations of direct reports

Maintain coffee knowledge on current offerings and confidently and accurately communicate product knowledge to staff and customers

Being on-call to staff and supervisors for any issues that may arise





Work with store JHSC representative to ensure monthly Health + Safety checks are conducted and completed on time

An understanding of and commitment to the mission and values of Pilot Coffee Roasters

All other reasonable duties assigned by the company

Profit + Loss

Reviewing and managing monthly profit and loss results

Overseeing the management of cafe’s monthly COGS and targets

Control weekly and monthly labour targets

Work with monthly sales budgets to achieve desired monthly resultsEnsure monthly stock takes are performed and reported to Supply Chain + Systems Analyst

People Leadership + Management

Demonstrate PCR’s core values of relationships, quality and innovation at all times

Creates an inclusive culture, where people from diverse backgrounds are respected and valued

Supports the sharing of recent ideas and is committed to lifelong learning

Inspires, delegates and communicates effectively

Coaches and provides guidance to a team or project as the subject matter expert

Ensure all staff members receive adequate and proper training, following Pilot’s Learning + Development programs

Conduct full cycle recruitment when appropriate

Utilize Pilot’s PoP program to recognize team members for their contributions and achievements

Conducting regular coaching conversations with team members to ensure performance is being managed, developed and celebrated

Oversee leadership team, conduct regular meetings and communications to ensure they are upholding PCR’s standards and their responsibilities

Works with Retail Operations Manager to identify high performing individuals to build succession plans for the business

Manage the performance appraisal KPI process for all direct reports

Conduct and complete onboarding for all new employees

Conduct offboarding for departing team members





Committed to fostering an environment in which employee engagement is upheld and creates actions plans to further support those initiatives

Qualifications

Experience as a professional Barista is required, preferably in the specialty coffee industry

Demonstrated supervisory or leadership experience is preferred

Strong customer service experience is required

Experience with POS systems, printers, and other professional cafe equipment is required

Post-secondary education - business degree, hospitality certificate, or equivalent is preferred

Proficient computer skills including experience with iOS and Google Suite is required

Previous experience with employee hiring, on boarding and training is preferred

Possession of a Food Handler’s Certificate is preferred

DIVERSITY, INCLUSION + COMPANY PROFILE Pilot Coffee Roasters aim to provide a barrier free experience for those looking to join our team and we welcome and encourage applications from people with disabilities, Indigenous peoples, racialized people, people from gender and sexually diverse communities and / or people with intersectional identities.

Accommodationsare available on request for people taking part in aspects of the recruitment process. People requiring accommodation(s) during the recruitment process, can notify their recruiter directly.

Pilot Coffee Roasters is a full-service specialty coffee roastery, training provider and cafe operator with multiple locations across Toronto and wholesale accounts from coast to coast. We focus on Direct Trade partnerships that positively impact the communities at origin, and roast coffees at the vanguard of innovation to offer an unparalleled sensory experience. Visit pilotcoffeeroasters.com for more information.

RECENT ACCOLADES

Growth 500, Canada's Fastest Growing Companies 2019

RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging

Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women.

Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please.

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📌 Cafe Manager - Oakville (Winnipeg)
🏢 Pilot Coffee
📍 Winnipeg