Become a key player at Whirlpool Corporation as a Senior Trade Partner Services Representative in Canada. This role focuses on delivering support and managing orders for both trade partners and consumers effectively. In this customer-centric position, you will handle inquiries and order modifications, ensuring that trade partners receive accurate and timely information.
Demonstrating strong communication skills will be vital as you navigate a fast-paced contact center environment while fostering relationships and resolving delivery issues. Key Responsibilities:
- Handle inbound and outbound calls about orders and deliveries
- Confirm orders and manage delivery escalations
- Work with teams to de-escalate order challenges
- Communicate established processes to stakeholders
- Track and identify trends in order management Requirements:
- College diploma and 2+ years customer service experience
- Excellent communication and relationship management abilities
- Bilingual in French and English is preferred
- Solid follow-up and detail-oriented mindset
- Familiarity with SAP is an asset Play a pivotal role in Whirlpool’s mission to improve life at home through exceptional service.