Take on a key role at Lyft as an Analytics Lead, focusing on enhancing customer experience through strategic data analysis. Engage in a hybrid work model, collaborating to improve service interactions.

In this pivotal position on the Safety & Customer Care team, you are expected to leverage your analytical expertise and 2+ years of experience to shape customer support strategies. You will define metrics for success, monitor KPI performance, and present findings to guide leadership decisions effectively. Your ability to work cross-functionally will be crucial in delivering actionable insights.

Key Responsibilities:
• Work with Product and Engineering to align analytics
• Establish frameworks for data-driven decision-making
• Monitor metrics that reflect support platform health




• Design A/B tests for the evaluation of enhancements
• Conduct presentations of key findings to stakeholders

Requirements:
• Quantitative degree with an emphasis on analytics
• Minimum of 2 years in data-centric roles
• Solid SQL and Python skills for data analysis
• Excellent communication for presenting complex findings
• Ability to distill unstructured issues into actionable solutions

Sharpen Lyft's customer support strategy through data analytics leadership and proactive collaboration.
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📌 Customer Care Analytics Leadership at Lyft (Ontario)
🏢 Lyft
📍 Ontario