The Mitchell & Abbott Group Insurance Brokers Ltd., a Navacord Company, is hiring a Receptionist/Personal Lines Account Associate to provide a welcoming and professional first point of contact for clients and visitors. The successful candidate will primarily support reception and administrative responsibilities while also assisting the Personal Lines team with day-to-day client service and insurance-related tasks. This role is ideal for someone who enjoys working with people, providing excellent customer service, and supporting a busy team in a professional office environment.

RESPONSIBILITIES:

Greeting clients

Answering incoming calls directed to reception from the Automated Telephone System and redirecting as appropriate

Collecting and distributing incoming mail

Arranging the delivery of outgoing mail

Organizing, managing, and ordering office supplies

Providing technical assistance to Account Managers

Reviewing renewals to ensure coverage is accurate, taking into account any changes prior to renewal

Amending descriptions on the EDOC under the attachment screen to reflect the policy number, type of policy, and renewal term

Processing daily automated downloads from insurers

Preparing and mailing appropriate renewal letters from the letters available in EPIC

Reviewing the daily log for downloaded endorsements and cancellations; examining documents to ensure accuracy





Assisting with documentation and providing support for invoice endorsements, cancellations, and rewrites

Performing miscellaneous duties as assigned

Supporting other staff as required

REQUIREMENTS:

Experience in insurance would be an asset

Superb interpersonal skills, presentation skills, and attention to detail

Self-starter with strong written and oral communication skills, in addition to robust organizational skills

Proficiency in Outlook and Word

WHAT WE OFFER:

Health and dental benefits

RRSP matching program

Paid vacation time

Sick days

This is an existing position.

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to supporting diversity, equity, and inclusion. We recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs for this position.

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📌 Receptionist/Personal Lines Account Associate (Ontario)
🏢 Mitchell & Abbott Group Insurance Brokers
📍 Ontario