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Title: Manager, Fee Operations, Scotiatrust - Toronto, ON
Requisition ID: 270238

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

At Scotiatrust, we are a community of experienced professionals committed to guiding our clients and their families through their wealth transitions with expertise and care. Our strength is rooted in our people - United in Expertise. Aligned in Purpose .

Our teams keep our clients and their families at the forefront – a client focus with a service-driven approach. We are committed to an inclusive culture, celebrating diversity and leveraging it to inform better decisions. The expertise of our team is valued, we foster respectful debate to ensure diverse perspectives are heard and once decisions are made, we align as one team and move forward together. Scotiatrust understands that as our business evolves, our knowledge must evolve as well, and we are committed to continuous learning and impactful thought leadership to support our employees.

Role Overview
As Manager, Fee Operations, Scotiatrust, you will play a key role in strengthening the way fee arrangements are implemented, governed, and continuously improved across the business. This role offers the opportunity to lead meaningful operational change, support revenue integrity, and help ensure fee structures are applied accurately, consistently, and in alignment with regulatory requirements, internal policies, and business objectives. Working closely with branches, support functions, Technology, Finance, and internal investment partners, you will help advance fee processes, support repricing initiatives, enhance operational efficiency, and promote accurate revenue allocation across Scotiatrust.

Some of the Key Accountabilities

Champion a client-focused culture by supporting accurate, consistent,



and well-governed fee practices that strengthen client trust and broader Bank relationships.

Lead the implementation of new and revised fee agreements, ensuring complex pricing arrangements, discounts, partner agreements, special service fees, and repricing initiatives are accurately interpreted and documented.

Act as a primary business partner for fee-related matters, working with fee administration partners, Technology, Finance, and internal investment partners to resolve issues and support business requirements.

Provide direction on fee setup, maintenance, fee-code governance, revenue allocation, and complex fee scenarios to promote consistency, accuracy, and reduced operational risk.

Establish and maintain a strong fee management framework through effective controls, monitoring, reporting, audit support, remediation, and oversight.

Drive continuous improvement and automation by identifying operational gaps, developing scalable solutions, preparing business cases, and act as business lead on fee-related technology initiatives.

Lead stakeholder engagement, training, change management, and implementation activities while acting in accordance with Scotiabank’s Values, Code of Conduct, Global Sales Principles, and risk culture expectations.

Required Experience & Skills

University degree in Business, Finance, Commerce, or a related discipline, or equivalent experience.

Extensive experience in trust, wealth management, operations, fee administration, or financial services.

Strong understanding of fee structures, pricing methodologies, revenue allocation, partner agreements, and fee-code governance.

Experience working with operational processes, controls, risk management,



and regulatory requirements.

Demonstrated experience leading business process improvement, automation, and technology implementation initiatives.

Solid stakeholder management, communication, training, and change management skills.

Advanced analytical, problem-solving, and project management capabilities.

Desired Experience & Skills

Experience supporting fee repricing initiatives, technology releases, or system/process changes in a financial services environment.

Familiarity with Scotiatrust, wealth management operations, client fee arrangements, and revenue allocation processes.

Experience preparing business cases, operational reporting, governance materials, training documentation, or implementation plans.

Ability to work effectively across branches, Finance, Technology, fee administration partners, and internal investment partners.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Operations Manager, Project Manager, Change Management, Manager, Business Process, Operations, Technology, Management

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📌 Manager, Fee Operations, Scotiatrust - Toronto, ON (Ontario)
🏢 Scotiabank
📍 Ontario