Exchange Technology Services is seeking an IT Support Analyst in Winnipeg to provide quality technical support and customer service to our enterprise clients.
As a Service Desk Analyst, you will be essential in troubleshooting user issues, managing service requests, and maintaining client communications. Collaborating with the Service Desk Manager, your expertise will ensure that customers receive timely and effective support, enhancing their overall IT experience.
Key Responsibilities:
• Manage and resolve incidents and service requests
• Document all support processes accurately
• Communicate with clients to address their concerns
• Offer comprehensive remote and onsite IT support
• Engage in IT Services activities as assigned
Requirements:
• Bachelor’s degree or diploma in IT or related field
• Hands-on experience with MS Office and Azure
• Prior experience in computer hardware repair
• Knowledge of Active Directory and Windows OS
• Familiarity with customer service in a technical setting
Utilize your robust troubleshooting and support skills to make an impact at Exchange Technology Services.
#J-18808-Ljbffr
📌 IT Support Analyst at Exchange Technology Services (Manitoba)
🏢 Exchange Technology Services
📍 Manitoba
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.