Charlesglen Toyota - Alberta's Celebration Destination, family-owned and operated, and one of the largest dealerships in Calgary, is looking for a hardworking, customer-focused, eager-to-learn, and reliable individual to join our team as a full-time Service Drive Retention Specialist.
The Service Drive Retention Specialist plays an important role in strengthening relationships with our existing customers, improving customer retention, and identifying opportunities to keep our customers within the Charlesglen Toyota family for their next vehicle purchase or lease.
This is an excellent opportunity for someone who enjoys working with people, building relationships, and creating a positive customer experience while working in a fast-paced automotive environment.
And here's a major perk - this role works Monday to Friday from 7:30 a.m. to 3:30 p.m. No evenings and no weekends. If you enjoy the automotive industry but are looking for a consistent weekday schedule, this is a unique opportunity.
WHAT WE OFFER! Monday to Friday schedule - 7:30 a.m. to 3:30 p.m.
Competitive compensation
On-site Cafe
Employee Discounts - Parts, Service and vehicles (conditions apply)
A supportive team environment with opportunities for growth
Work closely with the Service and Sales departments to build and maintain strong relationships with existing customers.
Engage with customers visiting the dealership for service and create a welcoming, professional experience.
Identify customers who may be approaching a vehicle change, lease maturity, or other potential vehicle upgrade chance.
Have meaningful conversations with customers about their current vehicle, ownership experience, and future automotive needs.
Educate customers on their vehicle's current value and available options when appropriate.
Introduce customers to our Sales team when there is an opportunity to explore a newer vehicle.




Follow up with customers after their service visits to maintain relationships and identify future opportunities.
Maintain accurate and timely customer records and follow-up activities in the dealership's systems.
Build and manage a strong customer database through consistent communication and follow-up.
Work your social network and develop long-term customer relationships.
Create opportunities for repeat business, referrals, and future vehicle purchases.
Coordinate with Sales Managers and Service Advisors to ensure customers receive a seamless experience.
Participate in retention campaigns, customer outreach initiatives, and dealership events.
Meet or exceed established customer retention, appointment, and referral objectives.
Report to management regarding activities, results, customer opportunities, and follow-up plans.
Represent Charlesglen Toyota professionally and provide an exceptional customer experience at every interaction.
WHAT YOU BRING TO US: 1-3 years of customer service, sales, automotive, or relationship-building experience.
Automotive dealership experience considered an asset.
Valid AMVIC certification or willingness to obtain.
Valid driver's license with a clean driving record.
Professional demeanour and appearance.
Excellent communication and interpersonal skills.
Solid listening skills and the ability to build rapport quickly.
Customer-focused with a genuine desire to help people.
Self-motivated, organized, and able to manage multiple follow-up activities.
Comfortable initiating conversations and making outbound customer calls.
Strong attention to detail and follow-through.




Ability to work effectively with both the Sales and Service departments.
Positive, upbeat, and engaging personality.
Comfortable working in a fast-paced environment.
Computer skills and an understanding of automotive technology.
Experience with DMS or CRM software considered an asset.
A team player who takes ownership of their results and customer relationships.
WHY THIS ROLE? Are you someone who enjoys building relationships rather than simply making a sale?
The Service Drive Retention Specialist position is an chance to build a career in the automotive industry by working directly with customers who already know and trust our dealership. You will play a key role in keeping our customers connected to Charlesglen Toyota throughout their vehicle ownership journey and helping them find their next vehicle when the time is right.
You’ll also have something that's not always easy to find in automotive - a consistent Monday to Friday, 7:30 a.m. to 3:30 p.m. schedule with no evenings or weekends.
If you are energetic, personable, organized, and motivated by building long-term customer relationships, we want to hear from you!
G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.
We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal prospect employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

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📌 Service Drive Retention Specialist (Alberta)
🏢 Fifth Ave VW
📍 Alberta