Elevate healthcare at McKesson as the Technical Administration & Support Manager. Ensure high-quality technical services while fostering a culture of innovation and operational excellence.
As part of McKesson's team, you will manage technical support operations to enhance service reliability and compliance with regulatory standards. This role emphasizes the alignment of team goals with strategic objectives, ensuring that operational activities are effective and effective. Leveraging your leadership skills, you will coach technical staff and promote continuous improvement, all while overseeing vendor partnerships and budget considerations for optimal resource management.
Key Responsibilities:
• Develop actionable plans for technical support delivery
• Monitor and enhance team performance against KPIs
• Ensure compliance with governance and security standards
• Lead cross-functional efforts in technical operations
• Provide guidance during tool testing and deployment
Requirements:
• Bachelor’s degree along with 6+ years of experience
• Supervisory or management experience for at least 1 year
• Understanding of technical support and incident processes
• Communication skills for effective stakeholder interaction
• Capability in managing budgets and vendor relationships
Drive McKesson's commitment to quality care through effective technical support leadership.
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